This paper explores increasing co-creation in museums as a means to creating better, more relevant and innovative programming and exhibits. Using performing arts examples and business literature, Govier argues that collaborative development and co-creation should be pursued with more in mind than audience development/engagement or educational programming and outreach. While the research focuses on the application of these concepts for museums, the ideas are relevant to all arts and culture organizations. Found via Nina Simon's summary … [Read more...]
YouTube – Engineering Design – The Kano Diagram
This is a quick video outlining the relationship between customer satisfaction and product design. As a designer/facilitator of programs, I have found the Kano Diagram useful when thinking through what features matter most to a constituency and, in turn, establishing a priority for my time and a guide for others in the development and running of programs and services. The process can be useful as part of an evaluative framework applied to programs that have been running for a while -- are they still relevant to the field and are we still … [Read more...]