Editor’s note: Over the next two weeks, we’ll feature posts around the final convening of our Chief Executive Program, The Summit at Sundance. We invite you to participate in an online discussion of four major issues facing the cultural field. In this post, Theresa Remick introduces the third problem statement. Problem to solve: Engage users/customers/stakeholders as true collaborators in shaping an institution’s agenda. Customers are shifting from passive consumers to active collaborators, and many desire experiences designed for and … [Read more...]