Although the article focuses on the use of design thinking for tackling systemic social problems, it highlights many ideas that could help any organization become more innovative and responsive to their customer and environment, including: - background on design thinking - strategies for identifying community needs - suggestions for more innovative idea generation Design Thinking for Social Innovation | Stanford Social Innovation Review. … [Read more...]
The Outside-In Approach to Customer Service — HBS Working Knowledge
An interesting Q&A in which Harvard Business School Professor Ranjay Gulati describes how companies can evolve through four levels to become more customer-centric. The Outside-In Approach to Customer Service — HBS Working Knowledge. … [Read more...]