When communities become markets, citizens become consumers, and culture becomes an exploitable product

“I argue that in the US arts and culture sector we have for too long ignored or denied the costs of so-called progress in the arts–meaning, for instance, the costs of professionalization, growth, and the adoption of orthodox marketing practices including so-called customer relationship management and I suggest five ways that arts organizations may need to adapt their philosophies and practices in relationship to their communities if their goal is deeper, more meaningful engagement.” [read more]