From 2007:
Once a year, every working art critic should be required to attend a blockbuster show on a weekend or holiday. He should buy a ticket with his own money, line up with the citizenry, fight his way through the crowds, listen to an audio tour—and pay close attention to what his fellow museumgoers are saying and doing. In short, he should be forced to remind himself on a regular basis of how ordinary people experience art, and marvel at the fact that they keep coming back in spite of everything….
Read the whole thing here.