Reports To: Director of Audience Engagement
Location: Stamford, CT. Office based with flexibility for virtual working.
Type: Regular part-time, position with periodic evening and weekend hours
Pay Rate: $25/hour
The Orchestra office is closed between Christmas and New Year and on Fridays from July 4 to Labor Day. The orchestra recognizes all federal holidays as well. The organization is mindful of ensuring a good work/life balance with great flexibility for personal issues and time off as required.
For an informal conversation about the post, please contact Dan Kohn, Director of Audience Engagement at dkohn@orchestralumos.org.
Submit your resume and cover letter to Dan Kohn, Director of Audience Engagement at dkohn@orchestralumos.org.
JOB SUMMARY
The Box Office Manager / Marketing Assistant manages the orchestra’s box office operations with a strong commitment to customer relations and audience experience. This role includes regular engagement with customers, order entry and ticket fulfillment, and administration of the Spektrix box office and CRM system. This role supports the implementation of marketing programs including email, website and advertising. The ideal candidate will be detail-oriented customer-focused and have an understanding of marketing and sales processes within a performing arts environment.
KEY RESPONSIBILITIES
Box Office Management:
- Oversee all aspects of box office operations, including ticket sales, subscriptions, and customer service including processing all subscription ticketing and single tickets for events
- Maintain a high level of customer satisfaction for subscribers, single ticket buyers, and donors through positive customer interactions
- Operate our Spektrix ticketing system, including setup, maintenance, and troubleshooting
- Manage the CRM system (Spektrix) to track interactions and sales data
- Answer incoming customer phone calls and handle them as needed
- Handle customer inquiries, resolve issues, and provide support for ticketing and subscription services
Marketing Support:
- Assist in developing and implementing marketing campaigns to promote concerts, events, and educational programs
- Assist in the design and distribution of marketing materials, including brochures, flyers, newsletters, and digital content
- Assist in digital marketing, including social media, website updates, and email
- Assist with budget preparation and monitoring, ensuring marketing activities stay within budget
- Manage vendor relationships for marketing and box office supplies and services
QUALIFICATIONS
- Bachelor’s degree
- Minimum of 3-5 years of experience in box office operations and management, preferably within the performing arts
- Proficiency in ticketing systems (Spektrix CRM software preferred)
- Understanding of marketing principles and experience with marketing technology including email, graphics, website management and CRM systems
- Excellent communication and interpersonal skills with a customer-centric approach.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines
- Ability to work evenings and weekends as required for events and performances
- Passion for the arts and commitment to the mission of the orchestra
About Orchestra Lumos
Formerly Stamford Symphony, Orchestra Lumos was the outcome of a re-imagining and rebranding exercise to reflect a new vision for the Orchestra through which it seeks to engage with everyone in the Fairfield County community, with a particular emphasis on new and diverse audiences.
The organization has established a successful suite of programs that it delivers with education partners, which runs smoothly. The new priority of this post is to develop community engagement opportunities with the widest range of partners to ensure we are relevant and accessible to more of the community. We also seek to expand delivery to more of the county and deliver a more equitable share of presentations in more towns while still recognizing the importance of Stamford. We would expect the post holder to build relationships with libraries, museums, nature centers, retirement communities, hospitals, breweries, malls, community centers, places of worship, young professional organizations, chambers of commerce, rotary clubs, Men’s and Women’s Clubs, and others.
The Orchestra provides:
- High quality classical concerts under Music Director Michael Stern at The Palace Theatre in Stamford, CT, in 2024-25 with Yo-Yo Ma, Anwen Deng and Gabriel Kahane.
- Ten Small Space (chamber music) presentations offered in churches, libraries, and nature centers from Greenwich to Bridgeport
- A comprehensive community engagement and education program delivered with public school districts, after school music organizations and other community partners
- A pops season including an annual movie with the Orchestra playing the soundtrack live
The 2024/25 season can be viewed at https://orchestralumos.org/new-season-2024-2025/