Anyone who reads David Pogue’s technology column in the New York Times (Thursday, in the business section) knows that he’s hot for Twitter, the social networking/microblogging/what should we call it? thing that lets us send out short announcements all day long about what we’re doing.
I think that marks a Twitter tipping point, because Twitter is popping up all over, in places I wouldn’t have expected. It’s a serious business application now. Millions of people, all day long, are sending out thoughts and observations, getting questions answered, letting the world know what they’re up to. Frank Eliason, customer service manager for Comcast (the cable TV/phone/Internet provider), realized he could use that. He could search Twitter for references to Comcast (or “Comcrap”), find people with Comcast complaints, and then contact these people to get the complaint resolved. (Note that all tweets — Twitter messages — are public, so this isn’t an invasion of privacy.)
And that’s just one random way in which Twitter is exploding. Hospitals use it — go here and here for more. One hospital used Twitter as a teaching tool for surgery, A surgical procedure (quite a complex one) was shown on video, while doctors on the surgical team sent tweets about what, exactly, they were doing. You can get the tweets on any cellphone that can go on the Web.
Do we all see how useful this could be for music? An orchestra gives a concert. Someone sends commentary tweets, in real time while the music plays, describing what’s going on. I don’t know how pinpoint the time accuracy might be, so maybe you can’t time something precisely to a downbeat. But you could certainly indicate major sections of a piece.
But it gets better. You could have a dozen Twitter streams. What does the conductor think about, while she’s conducting the piece? What’s the hardest part for the principal flute? What passage in the horns makes the principal trumpet player’s hair stand on end? All kinds of people in the orchestra could send tweets during the performance, or rather could write them in advance, and have them sent out at the proper time by others. Someone in the audience could decide which Twitter streams to follow, or could follow them all.
(A few years ago I was involved with a project called the Concert Companion, which delivered real-time program notes to handheld devices. People who tested the system mostly loved it, but look what was needed — special handhelds, and a special system broadcasting to them in wifi. Cumbersome, expensive. Now you can do it all with cellphones, laptops, and the web, maybe not with pinpoint accuracy, as I said, but certainly some version of it will work.)
Some classical music institutions already use Twitter, as well they should, for marketing. You can sign up to follow anyone who sends out tweets, and if you sign up for a classical music insitution, you’ll probably get tiny press releases, sometimes only once every couple of weeks. This, needless to say, isn’t how Twitter should be used. Tweets need to be livelier, more frequent, and more personal. For something better, follow the Los Angeles Chamber Orchestra or the Museum of Modern Art, whose Twitter feed talks about all kinds of art things, even some that aren’t at the museum (though I haven’t seen any tweets since before Valentine’s Day). (Added later: The best LACO tweets are here.)
MOMA — whose tweets (and this is how Twitter ought to work) come from a real person, with a name, even has Twitter conversations with some of the 5000-odd people who’ve signed on to follow. Which is another key to proper use of social networking. It goes both ways. You talk to the people who care about you, and they talk back to you.
I’ve blogged about social networking before. Classical music institutions need to learn how to use it. As a friend of mine says (he’s a mangement consultant), they’re using new media mainly to deliver the messages older media were good for. We can do better.
You can follow me on Twitter. Not the same as the blog — more personal.
Matthew Hodge says
Brilliant, Greg. I was lamenting the death of the Concert Companion the other day (especially since we never got it down here in Australia), because I still think a real-time commentary is a phenomenal idea waiting to be really done properly(providing you can get someone to write the comments in English, which as you well know, is not usually the way we do things in the classical music world).
Especially I was just thinking the other day that commentary plus thoughts from the performers would be a cool live broadcast to see.
The only drawback, of course, is that if it’s going to people’s phones, how do you make sure nobody’s phone rings in the middle of the performance?
Peter Flint says
I’m all for adopting new technology in music (that was my major at Oberlin after all), but I can think of few concert hells worse than a whole audience sitting there poking away at their glowing cell phone screens during a performance.
There has to be a happy medium somewhere in between.
Phillip says
I’m all for classical music institutions staying up to date with the latest technological innovations, but I’m also kind of with Peter F on this at heart. I guess the beauty of it is that person A can “follow” the music via real-time commentary on Twitter while person B can be sitting even next to A, experiencing the music instead as an organic whole. As long as person A Twittering doesn’t bother person B…
If it were my recital, I’d play a piece twice. Once so that everybody can play with their gizmos and follow the play-by-play, but then a second time where they have to put them away and just listen, with a chance at least to experience the “canvas of time” that classical music lays out, an experience so different from any other we have in our modern lives.
Galen H. Brown says
I’m sure there are all sort of good uses Twitter could be put to for classical music, and what you’re proposing is an interesting idea, but I have one serious concern:
A deep underlying problem facing classical music is the perception that it’s elitist. That elitism manifests in many ways, but here are some key ideas included in the elitism perspective:
1. Classical music is great and good for you whether you get it or not.
2. Classical music is smarter than you are, so you probably need to have it explained to you.
3. If you don’t study the music and understand it you’re missing out.
4. The opinions of experts are more valid than your own opinions.
5. If you don’t like it it’s probably because you don’t get it.
The problem with the concert companion and the Twittered version of it is that it reinforces those ideas. The more tools an orchestra uses for delivering education and explanations of the music the more valid the above ideas seem. The underlying message of concert companion type tools keeps the audience at arms length by reinforcing an existing hierarchy of power, knowledge, and cultural value. There’s a sort of learned helplessness in segments of the classical audience and I worry that the concert companion strategy is bad for the audience even if they like it.
That said, if the concert twitter feed felt more like PopUp Video or like a DVD commentary track I could see it working, but is the live concert really the best place for that?
The real advantage of twitter for public people and organizations is the way it can be used to cultivate the sense of a personal connection between you and the twitterer. To me the most interesting possiblity for twitter would be personal twitter feeds from some key orchestra figures which they maintained all the time.
Suppose the Music Director for Local Symphony Orchestra had a public twitter feed and she tweeted about her day. Everything from “Just had the first rehearsal for the Beethoven 9. Some rough spots in the third movement that we’ll need to iron out, but otherwise it sounds great.” to “Time to go grocery shopping–only food left in the house is Kraft Macaroni and Cheese.” Suppose the orchestra made multimedia tools available so that she can post links to little snippets of concerts or rehearsals. The personal connection between the MD and the audience would keep people engaged, would indirectly sell tickets because when the MD seems genuinely excited about a concert (as opposed to excited because marketing needed a quote) the audience can’t help being excited too, would enhance fundraising because one of the key factors is affinity, and would build up a reservoir of audience trust which could be spent on adventurous programming.
Andy Zweibel says
Galen, I agree the most with your last point, and think this is really the essence of the potential Twitter has to the musical world. As cool of an idea like Greg’s “live-tweeted” concert is, I tend to agree with Peter’s comment about not wanting a bunch of phones in use during a concert.
It might be interesting, though, to have an open rehearsal, where the members of an orchestra could send tweets from the stage, during the rehearsal, with comments such as “Ouch… I need to work on my intonation in the 4th Movement” or “When will the maestro quit beating the same three measures into the ground and let me play my horn?!” I think the non-performing public is so exposed to the idea of a “concert” with everyone silent and just the performance going on, that it would be interesting to hear the personal thoughts of the musicians during the PREPARATION of the pieces. Hashtags (see http://tinyurl.com/6gnx64) could help sort the Tweets so not only people AT an open rehearsal could follow them, but so could music fanatics at home.
Great post, Greg, I am glad to have found your blog and look forward to reading more!
Mike Janssen says
The ability to comment in real time on the performance is an element of performances in Second Life that has become popular among classical fans in that virtual world. Twitter could certainly be used to that end, with people at concerts commenting on the show, using hashtags to follow each other. A rep with the orchestra could even retweet their favorite comments by audience members.
I’m not sure that I, personally, would be bothered by sitting next to someone using a mobile device to tweet during a concert. Would it really be that obtrusive? Maybe at an opera, where the visual component is more central to the experience. If using Twitter somehow during a performance would get more people to performances and give them a more satisfying experience, I think the tradeoff would be worth it.
richard says
I’d be happy as a clam if they made study scores available, particularly for newer/non-rep works! But I’m a musician and not really a significant part of the classical music demographic
Chris Becker says
“I think the non-performing public is so exposed to the idea of a “concert” with everyone silent and just the performance going on, that it would be interesting to hear the personal thoughts of the musicians during the PREPARATION of the pieces”
The last thing I as a performer want to do in a rehearsal or performance is tap into twitter to send out a message to all my cyber “friends” in an effort to convey anything beyond what one might observe and hear in that scenario. (Most of) my personal thoughts are my own and none of your damn business.
There is a level of trust among musicians that needs to be respected if you are – over the course of several performances – going to develop long term relationships with your collaborators. When I am in a room with one or two players trying out a new idea it IS a private affair. Any degree of self-consciousness can negatively impact the realization of a new work. And twittering during such an intimate experience seems like a great way to stifle the creativity of all involved in a rehearsal or performance. I also don’t spill my guts via my blog for the same reasons.
Now I’m speaking as a composer and performer. The audience…that’s a whole other thing. I would encourage twittering during one of my gigs. I played a relatively late gig last Sunday and some twittering might have brought out more bodies over the course of our two sets (although we had a decent crowd to begin with).
Jo Johnson says
Without siding for or against, I wanted to share this genuine audience comment received after our latest LSO Discovery Family Concert:
“We greatly enjoyed the concert of dance music – the introductions were great and the musicians fabulous, and very patient. Only one jarring note: the projections. Even my 9 yr. old commented how distracting they were. If you have the name of the piece and author, that’s fine, but it’s a concert, and the minute you show moving images, the audience is compelled to watch those and pay little attention to the music.
distracting and superfluous.”
Jo Johnson says
Thanks for your comment on my comment Greg. I agree, not very scientific a survey – in fact it wasn’t even a survey, it was a comment sent to us unsolicited and I thought a quick gut reaction from a young member of the audience adds to this discussion.
In fact we have tried video projections in various forms several times, a year or two ago, with scientific surveys to gauge reaction. Overwhelming result – terrible. Of course, those that didn’t respond in all likelihood had no strong feeling towards them, so as always results appeared worse than they actually were.
But if I might put some audience statistics onto your 25% figure of dissatisfaction quoted in your Concert Companion trial – 25% of our audience, and the 25% most likely to dislike this form of innovation, are the same 25% who come to the LSO regularly (by this I mean more than 3 times a season). The remaining 75% of the audience probably only comes once each season, and even once ever. So are we risking alienating our core, regular, committed attendees, who provide the bulk of our ticket income, by trying to appeal to people who probably won’t come again, no matter how we present a concert?
By the way, these figures I know are not the same in the US, where subscription bookings far outweigh single ticket sales. London is a very different market!
Anyway, I know you will say that we aren’t looking forwards and that we need to innovate more to attract people back. But I would say to you that the LSO does innovate, but chooses who to very carefully.
And on a personal note, I think that the fault does not lie with orchestras or classical music and its ability or inability to “move forwards” per se, but right back at school, where music education (at least in the UK) is virtually non-existent. That’s where we need to begin. And that’s why my snippet of a comment from a nine year old’s dislike of the video screens was relevant – he understood what the concert was all about without visual aids. He didn’t need converting. We need more kids like him!
Finally – I’m not totally against the tweeting during concerts. Far from it. But choose targets carefully is what I’m saying; maybe an open rehearsal or a specially-arranged concert where it’s marketed upfront so that those that don’t want to take part needn’t have their evening ruined by what they see is an intrusion into their personal experience.
Jo Johnson says
Well of course Greg, you should know that I’m kind of talking personally, from home late on a Friday night without any figures to quote at you to back up what I say. But we are not without research and data. In fact we’re just embarking on another new round of audience monitoring with Audiences London and some other big orchestras and venues in London. The results will be publicly available when finished (I know lack of data is one of your major bugbears!) and might provide some more data with which we can make much better strategies for the future.
(By the way, the Twitter discussion you were having tonight was with one of our players. Kind of interesting to note his feelings and how players feel differently towards this kind of thing to the admin staff isn’t it!)
Would love to see the data when it’s available, Jo. Thanks so much for telling me about it. And thanks to the LSO for gathering it! I’ll be happy to keep it confidential, if that’s what the LSO would like.
I know I was having my Twitter dialogue with a musician. But, you know, they vary. Here’s an anecdote, offering another sample of one. Some years ago, I was involved with a test of the Concert Companion with the New York Philharmonic. I’ve talked about that before — that was a handheld device on which the audience could read real-time program notes. I wrote the texts. (Hardest writing job I’ve ever had, but that’s another story.)
One of the pieces was the Ravel concerto for the left hand, with Leon Fleischer as soloist. Fleischer hated the idea of the concert companion so much that he refused to play if it was used during the Ravel. Of course we all gave into him, and so we only used the device during the other pieces on the program, the Ives Three Places in New England, and Petrushka.
One of the Philharmonic string players, though, had a completely different view from Fleischer’s. He loved the idea of the Concert Companion so much that he asked if he could have one, to watch while he played!
As I said, a sample of one…
Phillip says
Hi Greg, lots of interesting comments here. I understand your taking issue with my comment about the “canvas of time,” but I think we’re talking about two different things here, you are coming back at me with the very valid point that audiences of the 18th and 19th century were not necessarily “sitting still” and just absorbing the music…on the other hand I think it’s clear that time moved in very different ways for folks 200 years ago, and one of the ways in which our modern lives have changed is our relative inability to sit still and perceive what is going on around us without dividing it into ever tinier and tinier chunks of time.
Now we may be better at multi-tasking than our ancestors, but what have we lost as a consequence? For me, much of classical music (especially talking about works of one hour, two hour lengths vs. the several-minutes-long mini-canvas of most (not all of course) pop music, is an art form that challenges us towards modes of perception that are NOT the same as our everyday lives. I hate to see people miss that opportunity. For me that’s the basic reason I am a musician, is to try my best to give people the gift of that experience. I can’t tell them of course how they must occupy their minds while I am playing, but I am still resistant to active collusion with something that undermines that goal.
Also, so much of this discussion is predicated on a certain kind of classical music (developmental, etc.) How are you going to have a play-by-play Twittering experience in some massive Morton Feldman piece or a long one by Jo Kondo, and don’t tell me that experience wouldn’t be severely compromised by the attempt!
Yvonne says
Ok, so I’m coming late to this discussion, but…
After this post went up I read of another experiment that a theatre company conducted, which involved a kind of tweet-up at a performance of a play. The part of the report that was most telling for me was when the participants said that, while the tweeting had been fun and interesting, they felt as if they “hadn’t really seen the play” (or words to that effect).
Of course, this could be turned a sneaky strategy to encourage repeat attendance, but concerts have far fewer performances than plays!
But seriously, that response echoed my personal gut reaction to the idea. If I tweet from my computer (i.e. with a keyboard) I can send out 140 characters as fast as I can type, which is pretty fast, although nowhere near the speed of thought. But if I tweet on any kind of gadget (mobile phone, Palm or iPod touch) that slows right down. So already, in the sheer act of sending my tweet I’m going to be missing something. Add to that the formulation of a thought and, which is more time-consuming, the formation of an epigrammatic 140-character thought and I’m further distracted: crafting my response to something that happened seconds or minutes ago, while the music presses on. If I add to that any attempt to follow tweets from other concert-goers (bearing in mind that I’d be reading responses to things that happened minutes ago) the distractions would only increase
I’m sure if I were to twitter during a concert performance I would end up feeling as if I hadn’t really heard the concert.