“She went from sort of daffy and inattentive to intimately involved with her client’s world. Her head cocked, her timbre lowered, and she understood everything. A client could have sat down and told her they were going to murder their parents and she would have said, “Well, they have been very mean to you.” With her, the clients felt heard. They’d open up their lives, reveal deeply buried trauma. She was a truly fantastic interviewer.”